Frequently Asked Questions

 FAQs by page

  • General questions

    Do I need to create an online account to place my order?

    You will need to create an account when placing an order online. This will allow you to log back in to view your order history.

    2016-08-19 11:42:31
  • General questions

    I’ve forgotten my password or I can’t sign into my account, what do I do?

    If you’re having difficulties accessing your account, firstly we recommend you double check that the email address and password are typed correctly. If you cannot remember your sign in details, please click on the “Forgot your password” link where you will need to enter your email address. We will then send you a link so that you can create a new password and carry on shopping.

    2016-08-19 11:42:53
  • General questions

    How can I update my details or change my password?

    If your details change or if you want to change your password, you can update your account information easily.                                                            

    1. Go to “My account” and sign in.                                                                         
    2. From “My account”, click the “My personal information” tab.              
    3. Update your details and then click on “Confirm” to edit the information.

    2016-08-19 11:43:55
  • General questions

    How do I view my transaction history?

    You’ll find a record of all your transactions in your History, including payment type and payment status. Here’s how you can reach it:

    1. Go to “My account” and sign in.
    2. From “My account”, click the “Order history” and details tab.
    3. Then click on “Details” to display the order history.

    2016-08-19 11:44:18
  • General questions

    By setting up an account, will I automatically receive marketing emails from you?

    When you create an account, you will have the choice to receive marketing emails from us. By ticking the box you will confirm that you want to receive them. If you do not wish to receive any marketing emails leave the box blank.

    2016-08-19 11:44:40
  • General questions

    Is my information secure?

    We understand that completing an online transaction requires a great deal of trust. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. Please also read our Privacy Policy.

    2016-08-19 11:45:05
  • General questions

    Can I cancel an order once it has been placed?

    At this time, we are unable to modify or make changes to an order once it has been submitted.

    2016-08-19 11:45:27
  • General questions

    Do I need to create an online account to place my order?

    You will need to create an account when placing an order online. This will allow you to log back in to view your order history.

    2016-08-19 11:46:26
  • General questions

    I’ve forgotten my password or I can’t sign into my account. What do I do?

    If you’re having difficulties accessing your account, firstly we recommend you double check that the email address and password are typed correctly. If you cannot remember your sign-in details, please click on the “Forgot your password” link where you will need to enter your email address. We will then send you a link so that you can create a new password and carry on shopping.

    2016-08-19 11:46:50
  • General questions

    How do I sign up for the Paperblanks® newsletter?

    Subscribing to our newsletter couldn’t be easier. Simply enter your email address in the “Email Sign-up” box. Our newsletter will keep you up to date with all our latest trends, new arrivals and promotions. You can also enter our exclusive competitions. To unsubscribe from our email newsletter, simply click the “Unsubscribe” link at the bottom of your latest newsletter email and you will no longer be on our mailing list.

    2016-08-19 11:53:23
  • General questions

    Do you offer a customisation service?

    Unfortunately this is not a service that we currently offer.

    2016-08-19 11:53:49
  • Returns

    What is your returns policy?

    All products purchased will be accepted for credit or exchange within 15 days of delivery. Each product must be in saleable condition. All return packages must be prepaid and insured for your own protection, please do not mail any packages C.O.D. as they will not be accepted. Original shipping charges will not be refunded. To return an item to us, access the “Orders History” section of your account.

    2016-08-19 11:54:55
  • General questions

    How can I update my details or change my password?

    If your details change or if you want to change your password, you can update your account information easily.

    1. Go to “My account” and sign in.
    2. From “My account”, click the “My personal information” tab.
    3. Update your details and then click on “Confirm” to edit the information.

    2016-08-19 11:55:53
  • General questions

    How do I view my transaction history?

    You’ll find a record of all your transactions in your History, including payment type and payment status. Here’s how you can reach it:

    1. Go to “My account” and sign in.
    2. From “My account”, click the “Order history and details” tab.
    3. Click on “Details” to display the order history.

    2016-08-19 11:56:32
  • General questions

    By setting up an account, will I automatically receive marketing emails from you?

    When you create an account, you will have the choice to receive marketing emails from us. By ticking the box you will confirm that you want to receive them. If you do not wish to receive any marketing emails leave the box blank.

    2016-08-19 11:57:21
  • General questions

    By setting up an account, will you pass my details on to other companies?

    This website is operated by Hartley & Marks Publishers Group. Your privacy is important to us and we promise we will respect your personal information. We do not disclose your information to anyone outside Hartley & Marks Group except: - Where we have your permission; or - Where we are required or permitted to do so by law; or - To other companies who provide a service to us or you. To view our Privacy Policy in full please go to: link 

    2016-08-19 11:57:59
  • General questions

    What do I do if I can’t find the answer to my question in the FAQ section?

    We are sorry you are having trouble finding your answer. If you would like to send us an email to shop@paperblanks.com we will put you in contact with a member of our Customer Service Team who can assist you further.

    2016-08-19 11:58:30
  • General questions

    I am a retailer. How do I start selling Paperblanks®?

    Thank you for your interest in Paperblanks®. If you would like to send your location to orders@paperblanks.com we can organise a local representative to contact you.

    2016-08-19 11:59:13
  • General questions

    How can I retrieve my order number?

    To retrieve your order number, log in to your account and click on Order History. You will also receive the order number in your confirmation email.

    2016-08-19 12:00:15
  • General questions

    Why has my order been cancelled?

    If you’re having issues with your order please contact our Customer Service by email at shop@paperblanks.com.

    2016-08-19 12:01:18
  • General questions

    Why have I received one item from my order and not the other?

    If you are having this problem please contact our Customer Service by email at shop@paperblanks.com.

    2016-08-19 12:01:46
  • General questions

    I have a query about my invoice. Who should I contact?

    Should you have any further queries about your invoices, please contact our Customer Service by email at shop@paperblanks.com.

    2016-08-19 12:02:20
  • General questions

    How do I know if my order has been shipped?

    To find out if your order has been shipped please check your order status:

    1. Sign in to “My account”.
    2. Go to “Orders history” tab.
    3. Click “View order details”.

    2016-08-19 12:02:47
  • General questions

    Can I cancel an order once it has been placed?

    At this time, we are unable to modify or make changes to an order once it has been submitted.

    2016-08-19 12:03:13

 FAQs by page