Frequently Asked Questions

  • Delivery & Shipping

    How long will the delivery process take?

    The delivery time depends on the country. Please check the normal delivery time for your country.

    2016-08-19 12:14:40
  • Delivery & Shipping

    Can I enter a PO box as a delivery address?

    We are unable to deliver to PO boxes at this time. Please enter a physical address.

    2016-08-19 12:15:22
  • Delivery & Shipping

    Does my billing address have to match my delivery address?

    Your billing address and your delivery address can be different. You will have to choose the delivery address when submitting the order.

    2016-08-19 12:15:53
  • Delivery & Shipping

    I suspect my order is lost. What do I do?

    Some countries have longer delivery times than others. Please check the normal delivery time for your country. To track your package:

    1. Sign in to “My account”.
    2. Go to “Order history” tab.
    3. Click “View order details” next to the order youre missing items from.

    2016-08-19 12:16:26
  • Delivery & Shipping

    Can I enter a PO box as a delivery address?

    We are unable to deliver to PO boxes at this time. Please enter a physical address.

    2016-08-19 12:17:46
  • Delivery & Shipping

    Does my billing address have to match my delivery address?

    Your billing address and your delivery address can be different. You will have to choose the delivery address when submitting the order.

    2016-08-19 12:18:15