Frequently Asked Questions

 FAQs by page

  • General questions

    Why have I received one item from my order and not the other?

    If you are having this problem please contact our Customer Service by email at shop@paperblanks.com.

    2016-08-19 12:01:46
  • General questions

    I have a query about my invoice. Who should I contact?

    Should you have any further queries about your invoices, please contact our Customer Service by email at shop@paperblanks.com.

    2016-08-19 12:02:20
  • General questions

    How do I know if my order has been shipped?

    To find out if your order has been shipped please check your order status:

    1. Sign in to “My account”.
    2. Go to “Orders history” tab.
    3. Click “View order details”.

    2016-08-19 12:02:47
  • General questions

    Can I cancel an order once it has been placed?

    At this time, we are unable to modify or make changes to an order once it has been submitted.

    2016-08-19 12:03:13
  • General questions

    What payment methods does Hartley & Marks Ltd. accept?

    We accept Visa, MasterCard, American Express, card and PayPal.

    2016-08-19 12:03:44
  • General questions

    Where can I locate my nearest store?

    You can locate stores in your area by using our store locator here.

    2016-08-19 12:04:11
  • General questions

    Do you offer a customisation service?

    Unfortunately this is not a service that we currently offer.

    2016-08-19 12:04:39
  • Returns

    What is your returns policy?

    All products purchased will be accepted for credit or exchange within 15 days of delivery. Each product must be in saleable condition. All return packages must be prepaid and insured for your own protection, please do not mail any packages C.O.D. as they will not be accepted. Original shipping charges will not be refunded. To return an item to us, access the “Orders History” section of your account.

    2016-08-19 12:12:58
  • Returns

    Can I return an online order in store?

    All items purchased through our online store must be returned to us by post as above.

    2016-08-19 12:13:51
  • Returns

    What do I do if my product is faulty?

    If an item arrives damaged, please notify us by email at shop@paperblanks.com.

    2016-08-19 12:14:17
  • Delivery & Shipping

    How long will the delivery process take?

    The delivery time depends on the country. Please check the normal delivery time for your country.

    2016-08-19 12:14:40
  • Delivery & Shipping

    Can I enter a PO box as a delivery address?

    We are unable to deliver to PO boxes at this time. Please enter a physical address.

    2016-08-19 12:15:22
  • General questions

    How can I retrieve my order number? 

    To retrieve your order number, log in to your account and click on Order History. You will also receive the order number in your confirmation email.

    2016-08-19 12:16:51
  • Delivery & Shipping

    Does my billing address have to match my delivery address?

    Your billing address and your delivery address can be different. You will have to choose the delivery address when submitting the order.

    2016-08-19 12:15:53
  • Delivery & Shipping

    I suspect my order is lost. What do I do?

    Some countries have longer delivery times than others. Please check the normal delivery time for your country. To track your package:

    1. Sign in to “My account”.
    2. Go to “Order history” tab.
    3. Click “View order details” next to the order youre missing items from.

    2016-08-19 12:16:26
  • Returns

    Can I return an online order in store?

    All items purchased through our online store must be returned to us by post as above.

    2016-08-19 12:17:17
  • Delivery & Shipping

    Can I enter a PO box as a delivery address?

    We are unable to deliver to PO boxes at this time. Please enter a physical address.

    2016-08-19 12:17:46
  • Delivery & Shipping

    Does my billing address have to match my delivery address?

    Your billing address and your delivery address can be different. You will have to choose the delivery address when submitting the order.

    2016-08-19 12:18:15

 FAQs by page