Frequently Asked Questions
I have a query about my invoice. Who should I contact?
Should you have any further queries about your invoices, please contact our Customer Service by email at firstname.lastname@example.org 12:02:20
How do I know if my order has been shipped?
To find out if your order has been shipped please check your order status:
1. Sign in to “My account”.
2. Go to “Orders history” tab.
3. Click “View order details”.2016-08-19 12:02:47
Can I cancel an order once it has been placed?
At this time, we are unable to modify or make changes to an order once it has been submitted.2016-08-19 12:03:13
What payment methods does Hartley & Marks Ltd. accept?
We accept Visa, MasterCard, American Express, card and PayPal.2016-08-19 12:03:44
Where can I locate my nearest store?
You can locate stores in your area by using our store locator here.2016-08-19 12:04:11
Do you offer a customisation service?
Unfortunately this is not a service that we currently offer.2016-08-19 12:04:39
How can I retrieve my order number?
To retrieve your order number, log in to your account and click on Order History. You will also receive the order number in your confirmation email.2016-08-19 12:16:51