Frequently Asked Questions

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  • General questions

    I have a query about my invoice. Who should I contact?

    Should you have any further queries about your invoices, please contact our Customer Service by email at

    2016-08-19 12:02:20
  • General questions

    How do I know if my order has been shipped?

    To find out if your order has been shipped please check your order status:

    1. Sign in to “My account”.
    2. Go to “Orders history” tab.
    3. Click “View order details”.

    2016-08-19 12:02:47
  • General questions

    Can I cancel an order once it has been placed?

    At this time, we are unable to modify or make changes to an order once it has been submitted.

    2016-08-19 12:03:13
  • General questions

    What payment methods does Hartley & Marks Ltd. accept?

    We accept Visa, MasterCard, American Express, card and PayPal.

    2016-08-19 12:03:44
  • General questions

    Where can I locate my nearest store?

    You can locate stores in your area by using our store locator here.

    2016-08-19 12:04:11
  • General questions

    Do you offer a customisation service?

    Unfortunately this is not a service that we currently offer.

    2016-08-19 12:04:39
  • General questions

    How can I retrieve my order number? 

    To retrieve your order number, log in to your account and click on Order History. You will also receive the order number in your confirmation email.

    2016-08-19 12:16:51

 FAQs by page